FAQs
What Would You Like to Know?
Do you have a physical store?
Isabella Lash is your one-stop online go-to platform for all your eyelash products.
We are 100% online, giving you greater savings!
How can I contact you?
At Isabella Lash, your experience is our top priority. Feel free to get in touch with any questions you have:
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For General Enquiries and Customer Support, you may message us via WhatsApp or Instagram
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For Business Enquiries, you may email us at bellalashsingapore@gmail.com
We are available Monday to Sunday from 12pm to 12am.
How can I place an order?
All orders are to be made via Shopee.
Lots of bundle deals and vouchers are up for grab!
Don't forget to claim them upon checkout
So what are you waiting for?! Let's get started here
Can special arrangements be made for urgent deliveries?
Unfortunately, the self collection option for buyers is not available in Shopee at the moment.
However, if you would like to collect your goods directly, please feel free to message us via WhatsApp or Instagram and we will try our best to cater to your needs
How much is the delivery?
Standard Delivery:
$1.49 with tracking details (2-3 working days)
Free Standard Delivery with purchases above $45
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All orders will be shipped out the next working day.
All services are not available to P.O Box areas, Hotels and Restricted areas
How do I track my order?
All orders made via Shopee will receive a Shipping Information once the parcel has been dispatched out for delivery within the next working day.
However, if you are still not able to see any Shipping Information, please do not hesitate to drop us a message via WhatsApp or Instagram
What is the Return & Exchange policy?
First, thank you for shopping with us at Isabellalashsg. We are glad that you had chosen to start your journey with us.
At Isabella Lash, we want you to be fully satisfied with every aspect of your purchase, from the quality of the product to our after-sales service. However, if you are not satisfied with your purchase, fret not, we are here to help you!
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You are entitled to a return and exchange if:
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You received a faulty product
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Your product does not match the description
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You have received the wrong product in your package
We are unable to accept returns on incorrectly purchased products or if the product is damaged due to customer negligence.
If you are not completely satisfied with your purchase, please reach out to us at WhatsApp or Instagram​ with further details, and we will be more than happy to assist.
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Have questions that need answers? Our business hours are from Monday-Sunday: 12pm-12am (Closed on Tuesday)
Get in touch with us today!